Doctor-patient communication from the perspective of the Rogerian model

Authors: Alina Schenk1, Cristiana Cojocaru2, Nicoleta Suciu3, Cosmin Popa3, Simona Szasz3



1Save the Children, Romania

2Braun Dialysis Centre, Sighișoara, Mureș County, Romania

3George Emil Palade University of Medicine, Pharmacy, Sciences and Technology of Tirgu-Mureș, Romania



Communication is a fundamental process that ensures the exchange of information necessary to maintain an interpersonal relationship and achieve specific goals within it. The field of medicine is characterized by human interaction, and  communication has an important role, having significant effects on treatment outcomes and patient well-being. The purpose of this article is to review the most important findings related to the application of communication theories in the medical context. An overview of the architecture of the human cognitive system will be approached to understand the processing of information and its assimilation by patients.

In this context, the Rogerian Communication Model and its implications for clinical practice will be explained. Relevant research on two components of Rogers’ approach – congruence and empathy – will be reviewed. Congruence refers to the authenticity of the act of communication, the match between the inner world and the manifest behavior of an individual. Empathy is the adoption of the patient’s perspective and the way he views the interaction with the doctor and the medical act. Finally, the importance of these elements in the doctor-patient relationship will be analyzed, highlighting the elements that can have a significant impact on the success of treatment.


Key words: communication, doctor-patient relationship, clinical practice, Rogerian communication model, congruence, empathy.


Doctor-patient communication from the perspective of the Rogerian model